*Pictured: Paula McDonnell – TTM CEO
TTM Healthcare Solutions is Ireland’s leading healthcare solutions specialist on a unique journey of growth, development, and success. As part of The Clare Echo’s ‘Enterprise Insider’ feature, TTM tells our readers what makes the Ennis-based trailblazer a leading employer in County Clare.
Since 2002 we’ve been changing the face of healthcare recruitment with a true focus on people and their potential.
Through our ‘never stand still’ approach we’re meeting our clients’ evolving needs in dynamic and innovative ways, while our unique culture means we’re recognised as a company that people want to be a part of, and which invests in each person’s own growth journey. We’re proud to be building a distinctive and compelling story here in the West of Ireland – home-grown, world-class and globally-recognised.
A GLOBAL SUCCESS STORY
TTM was founded in 2002 by entrepreneur Brian Crowley with the phone book, a telephone, and a mission to ‘Enhance the Quality of People’s. In 2022 we celebrated our 20th year in business, and today we are globally recognised as a leading provider of specialist healthcare solutions serving the public, private and voluntary sectors. We cover all grades and specialties, from doctors to healthcare assistants – and we send 3,200 healthcare professionals to work in flexible frontline and support service roles every week. We also place 3,600 permanent roles annually and employ 140 people from our HQ in Ennis, with offices in Dublin, Manchester, South Africa, India and the Philippines.
ALWAYS EVOLVING
Our deep sectoral knowledge of healthcare means we understand the unique challenges our customers face and how we can make a difference. More than ever, our partners are focused on developing smarter processes to deliver better patient and service-user outcomes. So as our partners’ needs have grown more complex, we have reimagined our business model and expanded our services to suit. Far from being a ‘recruitment partner’, we have diversified to include:
• Healthcare Workforce Solutions – traditional and project-based recruitment services for short-term, contract and permanent talent.
• International Workforce Solutions – providing a gateway to a wealth of talent from abroad.
• Healthcare Process Outsourcing (HPO) – supporting our partners’ internal processes and teams to help them become more agile, responding to changing requirements at speed.
‘Our deep market insights and our ability to make the complex simpler, allows us to create tailored solutions to support our partners internal processes and teams. We have added value to the core of our recruitment business by getting ahead of customer and candidates’ needs – innovating and driving evolution.’
Paula McDonnell – TTM CEO
A PEOPLE-DRIVEN CULTURE
TTM is more than a company, it’s an energy felt when you walk through the door. A key ingredient to this is our unique people-driven culture which focuses on employee growth and opportunity. We are committed to helping every TTM team member ‘Realise their Potential’ and believe that if a person is in the right place, with the right support, training and career planning – potential can be unlocked and unlimited. Our numbers back this up:
• 24% of our people received promotions in 2022.
• 77% of our leadership team comes from within.
• 56% of our current internal workforce has been with us for three years or more, and 36% for five or more years.
• 50% of our leadership team is women, and of this number, 78% are working mothers.
So, how do we nurture growth?
We Develop Personalised Progression Paths and Learning Plans
We look after, promote, and progress our own staff through strong career planning and achievement recognition. We collaborate with each person to make sure they have a clear progression path within the business, supported by a Personal Learning Plan. Our people always know what the next goal is.
We Provide World-Class Training and Coaching
Every team member knows that if they are invested and committed – we will give them all the support they need to progress. Ranging from sales and technical skills training to behavioural development coaching, our training programmes are world class, while we also focus on leadership development to actively create our future business leaders.
We Pay for Degree Studies
We support and pay for team members to study for the new BA (Hons) Degree in Recruitment Practice. Introduced by the Employment and Recruitment Federation (ERF) in partnership with the National College of Ireland, this degree course gives important new recognition to recruitment as a career.
HARNESSING INTERNATIONALISATION AND TECHNOLOGY
As we have diversified our solutions, so have we invested significantly in technology. In 2022 we acquired ROTA – the Workforce Management platform that connects our work force with shifts. To leverage international scale, we acquired a majority stake in leading international workforce solutions provider MMA Healthcare Resourcing.
SUSTAINABILITY IN ACTION
Our company is committed to a vision of 3X10X: to be THREE Times the Size, with TEN Times the Positive Impact. We are ONLY interested in sustainable growth and our goal is always to be purposeful, commercially sound, AND positively impactful.
In 2022 we were the first company in our sector to be awarded the Social Value Quality Mark Level 1 from Social Value Quality Mark CIC. This underscores our standing as a values-led business and reflects our determination to work with employees, partners, talent, and broader community to deliver best-in-class solutions that demonstrate Social Value at every opportunity.
We have a very active CSR committee which feeds into achieving our positive impact targets and is working on various fundraising events for 2023. This year, we are supporting Ennis Clare Haven and Sláinte An Chláir. Nationally, we support our legacy charities by holding set events each year: Christmas Jumper Day for CF Ireland, Daffodil Day for Irish Cancer Society and October Breakfast for Breast Cancer Ireland.
To further support sustainability, we have taken membership with Grown Forest – supporting their nature reserve and planting native trees in Ireland for each new person joining our internal team.
We encourage and empower our people to support our sustainability goals with six paid volunteering days annually, to dedicate to a cause of their choice. .
AWARD-WINNING
Our clients and talent know they are working with an award-winning company. In 2022 alone we won the Best Client Service Award and the Most Effective Compliance Operation at the Recruiter Awards. At the Employment and Recruitment Federation (ERF) Awards, we won the Large Agency of the Year Award, Best in Practice (Healthcare) Award and Recruitment Consultant of the Year Award – Temporary. We were also awarded Deloitte Best Managed Company status for the eleventh consecutive year.
TTM believes great companies are those who know their purpose, and we’ve stayed true to ours, helping others to ‘Realise Potential’ at every level. In the past year, almost a quarter of our team has either moved up to a more senior position or moved to another internal team to gain experience – reaching new goals, improving their salaries and embracing a wealth of experiences.
“As an organisation in the Midwest, we strongly believe in fostering a culture where people can grow WITHIN the company. We want people to stay, to invest in themselves and in the company, to build successful careers without having to move away.”
Samantha Slattery – Senior HR Business Partner.
Make our success story, yours. If you’re passionate about Realising Potential and want to journey with us, find out more at www.ttmhealthcare.ie/join-our-tribe
