An Ennis based travel agent has revealed that 70% of their customers have delayed their planned holidays to next year.

Gail Travel Agency has been doing business in the town of Ennis since October of 1985. The family run business is located on O’ Connell street and provides quality affordable holidays and travel packages that cater for individuals, groups or families.

Most importantly, Gail Travel offers a personal feel, represented by a face behind the counter or an ear at the end of any enquiry. Siobhan Flynn has been in the business set up by her grandfather Gerard Hartnett for twenty years now, with her mother Rita looking to pass the torch through retirement in the coming months.

Covid-19 has undoubtedly hit the travel industry the hardest and Siobhan admits that Gail Travel has really felt the brunt of this unforeseeable burden. Liaising with customers behind closed doors has been the top priority of the business in recent weeks, as 70 per cent of customers looking to postpone their holidays until next year and a further 30 per cent receiving a full refund.

Contact has been slow with major airlines in pushing through mandatory refunds under the Regulation EC 261/2004 which legally entitles passengers to the right of a refund in the event that their journey is cancelled.

Siobhan remarks the eager, enthusiastic and highly experienced staff members on board that accentuate that personal feel to booking your holidays at Gail Travel. This is something you don’t get with an online service, Siobhan affirms. The company trialled an online booking system a few years ago but felt that the missing human element was too much of a step backward, in Siobhan’s opinion.

The team is currently comprised of Siobhan, her mother Rita as well as Marie, Simone and Noelle. All on board are keen to return to working ways on Monday June 29th, despite a presupposition that business will inevitably be softened in the coming months.

Community is a key component to Gail Travel’s mode of business and Siobhan remains optimistic that one of the hardest hit industries throughout the pandemic will flourish once again, “At the moment, I wouldn’t sell anyone a holiday for July yet. It’s important to follow government advice. Your health is your wealth. Things will pick up again next year. We will have to live with Coronavirus for quite some time. Once people are secure and settled, there will be an uptake in business again. People love to travel. It’s in our blood. I’d like to thank the community for their support and stay safe and travel will resume again once it is safe to do so.”

Related News

Conor Danny o'halloran-2
Tulla 'model citizen' who bit off top part of brother's ear in land row receives suspended 17 month prison term
colman garrihy 1
Colman Garrihy remembered as utmost gentleman
inis housing association 16-02-24 cathal crowe darragh o'brien
Housing Minister in talks with Uisce Éireann to try rescue Ennistymon €7.7m development
scoil na maighdine mhuire covid voices 21-06-22 3
HSE's plans to appoint Dr Holohan as cancer consultant causes outrage
Latest News
clasped-hands-comfort-hands-people-45842
Denise O'Brien: “Life is good, why would I want to go out and make things uncomfortable for myself”
galway v clare camogie 17-02-24 john carmody 1
'Clare must be patient' in transition phase - Carmody
2024
Clare duo Murphy & Calvey play their part for Irish U20s in 6 Nations win
clare v cork u20 hurling 13-04-22 6 cian broderick
Four changes to Clare team with National League debut for goalkeeper Broderick
Conor Danny o'halloran-2
Tulla 'model citizen' who bit off top part of brother's ear in land row receives suspended 17 month prison term
Premium
clare v offaly 18-02-24 diarmuid o'donnell 1
O'Donnell delights with match-winning contribution
inis housing association 16-02-24 cathal crowe darragh o'brien
Housing Minister in talks with Uisce Éireann to try rescue Ennistymon €7.7m development
bridge utd jump 1-2
The Water Break: Bridge blaze underage trail, Manus' Munster march & Avenue eye St Michaels
damien carmody 1
Damien Carmody memorial tournament to honour a man who loved the GAA & the land
eoin gavin 2
'Impact of lack of housing in Shannon is too big to ignore' - Chamber President lays it on the line for Housing Minister

Subscribe for just €3 per month

If you’re here, you care about County Clare. So do we. Did you rely on us for Covid-19 updates, follow our election coverage, or visit The Clare Echo every week for breaking news and sport? The Clare Echo invests in local journalism and we want to safeguard its future in our county. By becoming a subscriber you are supporting what we do, will receive access to all our premium articles and a better experience, while helping us improve our offering to you. Subscribe to clareecho.ie and get the first six months for just €3 a month (less than 75c per week), and thereafter €8 per month. Cancel anytime, limited time offer. T&Cs Apply. www.clareecho.ie.

Subscribe for just €3 per month

If you’re here, you care about County Clare. So do we. Did you rely on us for Covid-19 updates, follow our election coverage, or visit The Clare Echo every week for breaking news and sport? The Clare Echo invests in local journalism and we want to safeguard its future in our county. By becoming a subscriber you are supporting what we do, will receive access to all our premium articles and a better experience, while helping us improve our offering to you. Subscribe to clareecho.ie and get the first six months for just €3 a month (less than 75c per week), and thereafter €8 per month. Cancel anytime, limited time offer. T&Cs Apply. www.clareecho.ie.

Scroll to Top