SHANNON AIRPORT is โ€œsetting the standards for airports globally,โ€, a new report has found.

In the CXi Report Shannon Airport is named as the highest ranking airport and in fourth place overall in its national customer experience league table.

Top spot was secured in the travel category in Ireland’s Customer Experience Insights (CXi) Report 2024 by Shannon Airport. The national report, widely regarded as a benchmark for customer satisfaction, evaluated 175 organisations, of which 150 were ranked across 11 categories.

Management in Shannon Airport say their rise in the rankings from sixteenth to fourth is a major achievement. The report praised Shannon for its friendly staff, efficient security, accessible services, and convenient parking.

Author of the CXi report, Michael Killeen stated, “Shannon is setting the standard for airports globally by actively listening to its customers. As one of only two airports in the world awarded ‘Age Friendly’ status by the WHO and the first in Europe to provide an autism sensory room, Shannon stands out as Irelandโ€™s aviation star. If it keeps its customers to the fore, the only way for Shannon is upโ€.

Customers highlighted the airportโ€™s seamless security process and relaxed atmosphere, with one noting, “Hassle-free security and a very relaxed experience at Shannon. The best airport to travel through in Irelandโ€.

CEO of the Shannon Airport Group, Mary Considine commented, “This recognition is a testament to the dedication and teamwork of our staff, and I would like to thank them for the world-class services they provide to our passengers. Achieving fourth place overall and securing the top spot in the travel category is an outstanding achievement. Our ‘making it easy’ promise drives every interaction, and itโ€™s rewarding to see more travellers from all over Ireland choosing Shannon for its convenience and exceptional serviceโ€.

In 2017, the airport installed the first airport sensory room in Europe for passengers with sensory needs, in conjunction with its Autism Awareness Programme. In 2022 the airport was designated an Age Friendly airport by the World Health Organisation (WHO), one of only two airports in the world to earn this status.

Related News

shannon airport time capsule 3
Shannon Airport's history of the skies goes underground with new time capsule
helga himmelsbach ballyvaughan protest
Lisdoonvarna widow laments absence of restorative justice in dangerous driving case
kilrush town street cars 06-09-19 14
Community safety 'coming to a head in Kilrush' prompting Cllrs to seek 'urgent meeting'
shannon airport van 01-05-25 3
Further charges brought against pro-Palestinian activists for Shannon Airport breach
Latest News
corofin v clondegad 27-09-25 sean mcallister 2
Race for U21A football honours wide open with wins for Bricks, Cooraclare, Ennistymon & Clondegad
helga himmelsbach ballyvaughan protest
Lisdoonvarna widow laments absence of restorative justice in dangerous driving case
o'callaghans mills v clarecastle 20-10-25 rg gary gerry conor john joe cooney 1
Relief for Rocky as Mills seal return to merciless senior
Clare - Orla McMorrow DNG Deputy Chief Executive - Cormac O'Sullivan, Douglas Hurley & Cian Carolan MD of DNGFS-2
DNG O'Sullivan Hurley named Mid-West branch of the year
kilrush town street cars 06-09-19 14
Community safety 'coming to a head in Kilrush' prompting Cllrs to seek 'urgent meeting'
Premium
Lisdoonvarna widow laments absence of restorative justice in dangerous driving case
Relief for Rocky as Mills seal return to merciless senior
Community safety 'coming to a head in Kilrush' prompting Cllrs to seek 'urgent meeting'
Further charges brought against pro-Palestinian activists for Shannon Airport breach
Clooney/Quin win senior promotion

Advertisement

Subscribe for just โ‚ฌ3 per month

If youโ€™re here, you care about County Clare. So do we. Did you rely on us for Covid-19 updates, follow our election coverage, or visit The Clare Echo every week for breaking news and sport? The Clare Echo invests in local journalism and we want to safeguard its future in our county. By becoming a subscriber you are supporting what we do, will receive access to all our premium articles and a better experience, while helping us improve our offering to you. Subscribe to clareecho.ie and get the first six months for just โ‚ฌ3 a month (less than 75c per week), and thereafter โ‚ฌ8 per month. Cancel anytime, limited time offer. T&Cs Apply. www.clareecho.ie.