SHANNON AIRPORT is “setting the standards for airports globally,”, a new report has found.
In the CXi Report Shannon Airport is named as the highest ranking airport and in fourth place overall in its national customer experience league table.
Top spot was secured in the travel category in Ireland’s Customer Experience Insights (CXi) Report 2024 by Shannon Airport. The national report, widely regarded as a benchmark for customer satisfaction, evaluated 175 organisations, of which 150 were ranked across 11 categories.
Management in Shannon Airport say their rise in the rankings from sixteenth to fourth is a major achievement. The report praised Shannon for its friendly staff, efficient security, accessible services, and convenient parking.
Author of the CXi report, Michael Killeen stated, “Shannon is setting the standard for airports globally by actively listening to its customers. As one of only two airports in the world awarded ‘Age Friendly’ status by the WHO and the first in Europe to provide an autism sensory room, Shannon stands out as Ireland’s aviation star. If it keeps its customers to the fore, the only way for Shannon is up”.
Customers highlighted the airport’s seamless security process and relaxed atmosphere, with one noting, “Hassle-free security and a very relaxed experience at Shannon. The best airport to travel through in Ireland”.
CEO of the Shannon Airport Group, Mary Considine commented, “This recognition is a testament to the dedication and teamwork of our staff, and I would like to thank them for the world-class services they provide to our passengers. Achieving fourth place overall and securing the top spot in the travel category is an outstanding achievement. Our ‘making it easy’ promise drives every interaction, and it’s rewarding to see more travellers from all over Ireland choosing Shannon for its convenience and exceptional service”.
In 2017, the airport installed the first airport sensory room in Europe for passengers with sensory needs, in conjunction with its Autism Awareness Programme. In 2022 the airport was designated an Age Friendly airport by the World Health Organisation (WHO), one of only two airports in the world to earn this status.
