*Head of Operations at Shannon Airport, Pamela Brooks accepts the award.
FOR THE second year in a row, Shannon Airport has won Best Customer Experience in the transport category of the Customer Experience Awards.
At a gala dinner in the Royal Marine Hotel, Dun Laoghaire in Dublin, Shannon Airport was announced as the winner.
This latest recognition follows Shannon Airport claiming the top spot in the travel category of the recently published Ireland Customer Experience Insights (CXi) Report, while it ranked 4th overall for its excellent customer experience out of 150 top brands nationwide, scored by customers.
Shannon Airport is also shortlisted under the Customer Focus Achievement Award at the Aviation Industry Awards which take place on December 5th.
In its latest win, Shannon fended off competition from The National Transport Authority, Bus Eireann and Platinum Services – Dublin Airport to scoop the accolade.
Head of Operations at Shannon Airport, Pamela Brooks stated, “We are thrilled to have won this award for Best Customer Experience in the Transport category for a second year running. This is a fantastic acknowledgement of the world class service our team provide to our passengers every day. Our promise of “making it easy” ensures we strive to provide a seamless, hassle free and convenient airport experience to all our passengers from around the globe”.
